International Shipping & Delivery Policy

Thank you for your purchase! We are committed to delivering your orders to destinations worldwide efficiently and securely. To help you understand the shipping process clearly, please read the following International Shipping Policy carefully.

1. Shipping Coverage & Options

We specialize in international e-commerce and provide shipping services to numerous countries and regions. During checkout, the system will display available shipping options based on your delivery address and the items in your order:

• Standard International Shipping: The cost-effective default option, suitable for most customers.

• International Expedited Shipping: If you wish to receive your items faster, you can choose this paid express service (e.g., DHL, FedEx).

• Note: Specific shipping options, delivery times, and costs vary depending on the destination country/region. Please contact our customer service to confirm the final details.

2. Order Processing Time

"Processing Time" refers to the period from when we confirm your payment (if applicable) to when we pack your order, prepare it for dispatch, and hand it over to our international logistics partners.

• All orders are typically processed within 1-3 business days.

• Please note that processing times may be slightly longer during weekends, public holidays, or major sales events. We appreciate your understanding.

3. International Transit & Delivery Time

"International Transit Time" refers to the time it takes for the package to travel from our warehouse to your destination, including cross-border customs clearance.

• Delivery to most global destinations typically takes 7-20 business days.

• Please Note: This is an estimated time frame and does not include the order processing time. Actual delivery times may be affected by factors beyond our control, such as the efficiency of customs clearance in the destination country, holidays, weather conditions, and logistics network congestion, which may cause delays.

4. Duties, Taxes, and Customs Clearance

• Important Notice: International packages may be subject to import duties, taxes (e.g., VAT), or other fees levied by the destination country upon arrival.

• Payment Responsibility: These charges are the full responsibility of the recipient (you). We cannot predict nor pay these fees on your behalf.

• Customs Process: When the package arrives at the local customs authority, the shipping carrier may contact you to request necessary information for clearance or to collect any applicable fees. Please ensure your contact information is correct and respond promptly to avoid delays in customs clearance or potential return of the package.

5. How to Check Your Order Status?

Once your order has been shipped, we will send a confirmation email to the email address associated with your order. This email will contain your international tracking number and a tracking link. You can use this link on the carrier's official website to monitor your package's transit route and latest status in real-time.

6. Frequently Asked Questions

1. Can my order be shipped to multiple addresses in different countries/regions?
Currently, each order can only be shipped to one international address. If you need to ship items to multiple addresses in different countries/regions, please place separate orders for each address.

2. Can I modify or cancel my order?
If you need to modify or cancel your order, you must contact us before the order is shipped. Once the order status is "Shipped," we are unable to intercept it. Please contact us as soon as possible via [Insert your customer service email/live chat link here].

3. What should I do if I entered the wrong shipping address?
Please check your order status immediately. If the order has not yet been shipped, contact us at once to request a correction. If it has already been shipped, we will be unable to change the delivery address as the package has already entered the international shipping process. We strongly advise you to double-check your shipping information carefully before completing your purchase.

4. The tracking shows 'Delivered,' but I haven't received my package. What should I do?
First, please check the tracking details to confirm the signed-for name or location (e.g., reception desk, neighbor). If you still cannot locate the package, please contact us via [Insert your customer service email], and we will assist you in liaising with the international shipping carrier to investigate.

If you have any other questions, we are here to help!
Thank you for your trust and support!